FAQs

Q: How do I get to the Home Show?

A: Visit our Getting There page for all public transport and parking options.

Q - Is your venue COVID-Safe?

A – Yes! The Melbourne Home Show is an approved COVID-Safe event. We keep a close eye on each state’s current health advice, and continue to monitor our COVID-Safe policies on an ongoing basis.

 

At the Show, we partner with Melbourne’s premier exhibition venue, MCEC, to host our event in the cleanest and safest way possible. Our venue partners offer spaces that are not like other indoor locations, featuring massive spaces with high ceilings and state-of-the-art air filtration systems that can provide ventilation rates as high as 100% outside air. For more information, please contact venues regarding ventilation in Melbourne.

Q: Can I buy from the stallholders at the Home Show?

A: Yes! Most exhibitors will be selling their products at the Home Show usually at a special Home Show discount.

Q: Can I pre-purchase tickets?

A: Tickets are free and can be pre-booked via the Home Show website no later than 4 weeks out from the Home Show.

Q: Can I purchase a multiple day ticket – and is this a cheaper option?

A: Your Home Show ticket will gain you access to the Show on any day and session of your choosing.

Q: Is there an ATM available at the Home Show?

A: Yes, however sometimes you need to join a very long queue, so we recommend getting cash out before you arrive at the Home Show.

Q: What are the opening hours?

A: Opening hours will be posted on the Show website at least 8 weeks before the event dates.

Q: Is there a cost to attend one of the seminars / lectures?

A: All the seminars are free to attend and seating is available on a ‘first come’ basis. Once our schedule is confirmed, you can visit our Seminars webpage to see what sessions you can attend!

Q: Are there cloakroom facilities?

A: No, there are no cloakroom facilities available onsite.

Q: Is there a café / food available at the Home Show?

A: Yes, there are large cafés at all our Home Shows, with plenty of vegetarian food also available.

Q: I purchased a ticket online, but the ticket and/or confirmation receipt didn’t come through to my email.

A: Firstly, please check your junk email box as the email may have been sent there. If it is not there please follow this link and fill out your details so your ticket can be sent again. If that doesn’t work within 24 hours contact us on 03 9276 5555 or email [email protected] and we can send you through another copy.

Q: I need general help/information regarding my ticket where do I go?

A: Click this link and submit an enquiry. A customer service representative will be in contact.

Q: How do I change the day of my ticket?

A: Your ticket will work on any day or time so if you are planning to come before or after your registered time there is no need to change ticket details. If you prefer to change your ticket day click this link and once submitted a customer service representative will be in touch to help.

Q: Is parking available at the Show?

A: There is parking at the venue, and there are several parking garages in the area. Visit our “Getting There” page for more information!

Q: Who is the organiser of the Show?

A: Exhibitions and Events Australia (EEA) was established by Jane Ford, Managing Director. Its directors have 37 years of experience developing many of Australia’s best trade and consumer shows. Our focus is on staging excellent exhibitions that meet our client’s unique requirements, both exhibitors and visitors.

To learn more about us, visit our “Contact” page.